Mercury Inn is a business in Kandy. Address: 50 Kandy Rd, Jaffna 40000. Phone: 076 169 7389. Average rating: 4.0 out of 5 from 10 customer reviews on Review Guru.
4.0
Based on 10 reviews
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Manatravel. M.
In 2024, I found the Wi-Fi to be excellent and appreciated having a bottle of fresh water. The staff were incredibly helpful, and the rooms were clean, reflecting the effort put into their upkeep. That said, it's clear that the rooms and furniture show signs of damage and are in need of renovation.
Inujan R.
Yarl Mercury Inn Hotel is a charming place to stay right in the city center, providing a warm and welcoming atmosphere. The friendly staff adds a personal touch to the experience, ensuring that guests feel appreciated and looked after during their visit. The hotel features a variety of amenities that make for a comfortable and convenient stay. With well-furnished rooms and modern facilities, Yarl Mercury Inn caters to both business and leisure travelers, guaranteeing a pleasant experience. Situated centrally, the hotel places guests in the heart of the city's lively environment, making it easy to reach major attractions and services. Whether you're diving into the local culture or attending meetings, the hotel's prime location enhances overall convenience. Yarl Mercury Inn Hotel distinguishes itself not just through its cozy accommodations and amenities, but also through its dedication to providing a positive and memorable experience for every guest, making it a dependable option for anyone looking for a delightful stay in the city.
Andrew M.
The location offers easy access to the town and public transport. I enjoyed the sandwich I had. However, the furniture and bed covers in the room are quite dated. I also encountered cockroaches in my room, and there were no water or towels provided.
Ridma K.
We spent two nights in room 107 from September 28 to 30, 2024. The bathroom had a terrible odor, and water continuously leaked from the drainage. The room was also quite dusty, and we found bugs inside. When we checked in, they didn’t provide us with towels, and after we asked, we received very poor-quality towels. We also requested tea and coffee but were only given one packet. The staff was unhelpful and unfriendly. I wouldn't recommend this hotel in Jaffna city.
Auri A.
I discovered this place through a Google search and reserved one double room along with a single room. Upon arrival, they upgraded the single room to a triple room since the A/C wasn’t functioning in the single room. The service was commendable, and the atmosphere was peaceful. It’s conveniently located off Hospital Road. Since we stayed for over three days, we requested room cleaning, and they were happy to accommodate. However, there were noticeable problems, such as a bad odor in the bathroom, likely due to a lack of ventilation, and some ants. I recommend that management consider installing air fresheners and conduct regular pest control as solutions. Other than those two concerns, I found the rooms to be good for the price, and the staff was pleasant too.
Chamathka S.
Our experience at this hotel was quite disappointing, and I can't recommend it. Right from our arrival, something felt wrong. The locks on our room were malfunctioning, and when we returned to our vehicle parked outside, we found a random key hanging from the door. Staff claimed they would check the CCTV footage but never followed through. Basic amenities were a hassle; we struggled with a lack of pillows and bed sheets, having to repeatedly request them. They provided just one mini milk packet for three people during our two-day stay, and when we asked for more, the reception declined. The towels were stained and only about the size of face towels, and the walls showed signs of wear—it’s clear the place needs renovations. The TV and AC were barely functional, and when we sought assistance, the woman at the front desk was surprisingly rude. I honestly can't endorse this hotel. Despite their claims of having family rooms, we weren't able to use one properly. Instead, we were given a double room and faced extra charges for anything additional. They claimed to provide a family room by just adding a bed, and on check-out day, they knocked on our door early asking for Rs.1000 for an 'extra bed' without even providing a proper receipt. For a hotel that markets itself as ‘luxury,’ this was a very unsatisfactory experience. They need significant improvements in both service and facilities. I’d suggest saving your money and looking elsewhere.
geerthicka S.
I wouldn’t recommend this place for families. They charge for a tea kit but only gave us a small milk packet (3"x3") for three people over our four-day stay. We had no towels when we checked in and only got them after asking. The pillowcases were stained, and the bathroom had a really bad odor. The male receptionist was unhelpful and rude, lacking any courtesy. When we arrived with our large suitcases, he didn’t offer any assistance or arrange for someone to help us. There’s also no lift, which made things even tougher. To top it off, we found an empty beer can thrown on our balcony, and there was no drinking water provided. All in all, this place is not ideal for families or women traveling alone.
Manoj C.
Staying here is not a good idea. The lodge is dirty and has a strong, unpleasant odor. I think even the streets of Jaffna are cleaner than this place. The toilet is unclean, and the overall hygiene is very lacking. No sensible person would choose to stay here.
dilanm577
When selecting your accommodations, it’s best to focus on rooms that feature balconies for a better experience. Also, choose places that offer convenient access to public transportation. Here’s a helpful tip: think about bringing your own snacks and drinks, as the on-site dining choices might not be extensive.
L
I've stayed at this place multiple times, and unfortunately, my experience has been consistently negative. The staff's conduct was incredibly disrespectful and unprofessional. They spoke rudely to both me and my girlfriend, and their attitude felt abusive and insulting. One staff member at the reception, who had tattoos, was particularly unpleasant and showed a complete lack of respect towards guests. Every time I've visited, the reception area has been filled with loud guests who seemed indifferent to the comfort of others. This created an uncomfortable and intimidating environment, leaving little room for privacy. This has ranked as one of the worst guest house experiences I've encountered. Due to the ongoing poor treatment and unprofessionalism, I won't be coming back! I definitely wouldn't recommend this place to anyone else.
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