Trinco Lagoon

Alex M.

about 1 month ago

Booking Confusion Ruins Experience

I was really looking forward to my stay here, but when we arrived, the person at the front desk claimed there was no booking for us and that they were fully booked! We presented our booking.com confirmation, but he insisted it wasn’t from booking.com but rather from another site. He mentioned that this had happened four times before, which is hard to believe! He then showed us our reservation on a booking.com partner site and stated that it was outside of his responsibility since he only accepts bookings directly from booking.com. His attitude was rude, aggressive, and quite offensive. Clearly, he lacks any customer service skills!

Service

1

Melusha

about 1 month ago

Clean rooms but food service issues

The rooms are pleasant and tidy! Just be sure to indicate your preference for either a double bed or separate beds, as they assign them randomly. It's also important to order your meals well in advance, ideally 2-3 hours ahead. Despite the menu stating food service is available until 9:30 PM, the chefs often leave as early as 7 PM. Therefore, be sure to request breakfast and highlight the time you need it by, and plan to order dinner by around 5 PM at the latest.

Food

3

Service

3

Value

4

Ambiance

4

Geethika W.

about 1 month ago

Unpleasant experience with dining service

We reserved three rooms for our official trip to Trinco, and the hotel assured us that dinner and breakfast would be provided on the day of our checkout. However, when we called to place our dinner order at 7 PM, we were informed that the chef had already left for the day! This was particularly frustrating since we had called ahead. The service was very disappointing! After a long day, we had to search for a decent place to eat. We checked out the following morning without even having had our morning tea. I wouldn’t recommend this hotel to anyone visiting Trincomalee. The manager on duty that day was Sujee.

Food

1

Service

1

Value

2

Melan S.

about 1 month ago

Great stay at Trinco Lagoon

I had a wonderful experience at Trinco Lagoon hotel, and the price was quite reasonable. The location is convenient, and the rooms were particularly clean and very comfortable. The service was excellent, with helpful staff. I want to give a special shoutout to Saravanan, who helped me with my hotel reservation and made it easy for me to rent a great bike. Keep up the good work!

Service

4

Value

4

641sugaths

about 1 month ago

Pleasant stay with great views

The rooms are nice and clean, providing a tranquil atmosphere. The linen quality is quite good. Although towels weren't provided, it wasn't an issue since we brought our own. The balcony offers a fantastic view of the picturesque lagoon located just across the road.

Ibrahim H.

about 1 month ago

Great place for work or leisure

This is an ideal location for both holiday getaways and business trips in Trinco! It's conveniently situated near the town with a stunning atmosphere. They also operate a charming restaurant that offers fresh, tasty meals. The rooms are tidy and cozy, ensuring a pleasant experience during every visit. It has become my preferred choice whenever I'm in Trinco for work.

Food

4

Ambiance

5

Raaj M.

about 1 month ago

Fantastic service for such a low price. Everything exceeded expectations for a budget-friendly stay!

Sahan W.

about 1 month ago

Convenient and Budget-Friendly Stay

This place has a fantastic location close to town and offers great value for your money. It's often fully booked during long weekends, so it's wise to make reservations in advance. If you're up for it, there's a jogging track nearby for a morning run. They don’t serve food on-site but allow outside food. The rooms are clean, and the facilities are modern. Overall, it’s an ideal budget-friendly spot to stay.

Value

4

Sri

about 1 month ago

Great stay at Trinco Lagoon

I spent two nights at Trinco Lagoon and had a fantastic time. The hotel is ideally situated for exploring the attractions of Trincomalee. The staff were friendly and always eager to assist. Breakfast was delightful, offering fresh and tasty choices. My room was clean and comfortable, which added to the relaxation of my stay. I highly recommend this hotel for anyone visiting Trinco!

Food

4

Service

5

manashar2026

about 1 month ago

Pleasant stay by Trinco lagoon

We had a lovely and memorable experience here. This well-established hotel offers plenty of space and is situated right in front of Trinco lagoon, surrounded by a peaceful natural setting. The staff is friendly and accommodating, making us feel welcome during our stay.

Service

4

Ambiance

4