Golden Key Hospital

Sheham R.

17 days ago

Great doctor, poor hospital experience

I give 5 stars to Dr. Aruna Fernando for the excellent job she did! However, the hospital service leaves much to be desired. Patients are required to arrive by 3:00 PM for operations scheduled between 7:00 PM and 8:00 PM. Most of the patients are elderly, making it hard for them to stay seated in metal chairs near room 10. The actual operation was a quick 10 minutes, but it took 30 to 60 minutes to finalize the bill due to only one woman handling everything—answering phones, calculating the bill, and acting as the cashier for outpatient services. Everyone was understandably frustrated waiting for so long. Management needs to address this issue, as it's a daily occurrence, not just a one-time problem. I won’t be returning or recommending this place until they start treating patients with more respect, especially since we paid a lot of money for the service!

Service

1

Value

1

Ambiance

1

Damitha A.

17 days ago

Exceptional Care at Golden Key ENT Hospital

My time at Golden Key ENT Hospital was truly outstanding, from the moment I was admitted until I was discharged. The entire process went incredibly smoothly, and even the billing was surprisingly quick compared to other hospitals where it can take ages. I was discharged at 9 p.m., and all procedures, including billing, were wrapped up right on time. The staff were friendly and accommodating throughout my stay. Although the rooms were just average in quality, they had all the necessary amenities. For me, the emphasis on delivering excellent medical services made any concerns about room quality insignificant. Additionally, the food was very satisfying, even better than what I've experienced in other more upscale hospitals. All in all, Golden Key ENT Hospital offers exceptional medical care with both efficiency and warmth.

Food

5

Service

5

Value

5

Ambiance

3

Selçuk A.

17 days ago

Unhelpful ENT Doctor Experience

I have a concern regarding one of your ENT doctors, Chandra Jayasuriya. I’m dealing with an ear infection, and I found that she doesn't take the time to listen to her patients and talks very quickly. I first consulted her at Asiri Medical, and then she referred me to Golden Key Hospital for a hearing test. After the second consultation, I still didn't have a clear idea on how to proceed. In the end, she simply said that everything would be fine! I feel like she is overly ambitious and doesn't truly care about her patients. I ended up wasting 6 hours with her.

Service

1

Value

1

Rehan R.

17 days ago

Great Experience at Golden Key Hospital

I've visited Golden Key Hospital twice this past year, once for an eye exam and another time for a hearing test. Each visit was marked by excellent service. Dr. Sobitha Abeyaratne is fantastic; he really takes the time to listen and doesn't make you feel rushed. The hospital is clean, well-organized, and offers plenty of parking. It's incredibly convenient to have both tests done in one location. ❤️🏥🇱🇰

Service

5

Yoshitha J.

17 days ago

Convenient and Helpful Eye Care

This hospital is very clean and has a really supportive staff. I saw that the ophthalmology department was busier than at other hospitals, but the staff managed it effectively. Having Vision Care right on-site is a big advantage for any eye care needs. The canteen is tidy, although it is rather small. Overall, I had a positive experience, particularly for eye-related appointments!

Service

5

Kaare K.

17 days ago

Outstanding cataract surgery experience

I recently underwent cataract surgery on both eyes at Golden Key Hospital with Dr. Wariyapola, and I couldn’t be more satisfied with the entire experience and the outcome. Dr. Wariyapola was professional and reassuring, taking the time to thoroughly explain everything before and after the surgeries. The follow-up care was exceptional, and during my final check-up today, everything was perfect. The whole team at Golden Key Hospital was incredibly kind, helpful, and welcoming. I always felt very well cared for. For my last visit, I brought a cake for the team as a small token of gratitude and to express my appreciation for the fantastic care I received. A sincere thank you to Dr. Wariyapola and everyone at Golden Key Hospital. I highly recommend them!

Service

5

Chitranganie M.

4 months ago

Disappointing Wait for Doctor's Appointment

The place was just okay. This review mainly highlights the frustrating experience with the doctor, Dr. Maduwanthi Dissanayake, who was supposed to begin consultations at 12:30 but arrived at 2 PM without any concern. There was no one available to provide updates, apologize, or explain the delay. It felt like neither the clinic nor the doctor cared about the patients waiting around.

Service

1

Damith P.

4 months ago

Overall service was good,

Supun C.

5 months ago

Not crowded . Plenty of parking. Calm and quiet place

Risla N.

5 months ago

Clean place, good service, couldn't find the key but didn't matter