VISION CENTER FAMILY EYE CARE SERVICE MAIN BRANCH

• 

  Tharindu S.

  7 minutes ago

  Excellent Service at Vision Center

  The customer service here is incredibly friendly, and the service is impressively quick. The staff work efficiently, ensuring no time is wasted. Thank you, Vision Center!

  Service

  5

• 

  Gayan B.

  7 minutes ago

  Frustratingly Long Wait Times

  I'm really let down by the service at this eye care center. Patients’ time is not taken into account at all. Even with scheduled appointments, individuals are left waiting for two to three hours, and sometimes even longer. The doctors don't show up on time, and there doesn't seem to be any effective system for managing appointments or informing patients about delays. This is particularly aggravating for elderly patients and those traveling from far away. A healthcare facility should prioritize people's time and well-being, not squander it. I really hope the management addresses this issue and enhances the scheduling and communication processes for everyone who depends on this service.

  Service

  1

• 

  Sarith I.

  7 minutes ago

  Poor Quality Frames and Service

  I bought some very cheap frames for over 10k, and they broke within a few months. When I returned to have them repaired, they told me it would take a day. They made a person who struggles to see wait a whole day just to fix my broken frame. This experience was very disappointing; I do not recommend this place! They seem to scam you.

  Service

  1

  Value

  1

• 

  Thiraj M.

  7 minutes ago

  Recurring Payment Issues Frustrate Experience

  I am very disappointed with my experience at Vision Center Gampaha. I have been to this location three times trying to buy glasses for my family. The first two visits were for my mother and sister, and both times, when I went to pay by card, I was informed that the card machine was down. I accepted this explanation, hoping it was just a temporary glitch. However, I went again yesterday to buy another pair of glasses for a family member, and once more, the cashier told me the card machine wasn’t working. It's incredibly frustrating and disappointing to see the same problem persist over such a long time. What makes matters worse is that they still have a sign at the entrance indicating that card payments are accepted. This is misleading for customers who expect to pay by card. If the card payment option is frequently unavailable, they should either resolve the issue or take down the sign to avoid giving customers false hope. I strongly disagree with how this situation is being managed. A well-known optical store should offer reliable payment methods and improved customer service. After facing this issue three times, I have lost trust in this branch and hope they take customer feedback seriously to fix this problem soon.

  Service

  1

  Value

  1

• 

  Dilini S.

  7 minutes ago

  Terrible Experience with Customer Service

  I cannot recommend this place at all! Despite their 5-star rating, my experience with their customer service was the worst I've ever encountered. A few months ago, I visited to purchase my glasses, and the staff was very helpful during the selection process. However, after I paid over 23K for my specs, their attitude completely changed. They took two weeks to prepare my glasses and even called me after a week, claiming they were ready when they hadn’t been prepared at all. To make matters worse, my glasses broke within just a month due to a weak frame. I hadn’t mishandled them at all. They replaced them with another frame, but it was scratched all over. I felt I had no choice but to accept it since I needed my glasses for daily use. In short, avoid this place. Don’t be misled by fake reviews. If you're considering going, please ask someone who has been there before, as I witnessed them treating another customer poorly right in front of me.

  Service

  1

  Value

  1

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