Nipun T.
Counterfeit Parts and Poor Service
I visited the Thalawathugoda branch to get my missing nose piece replaced. They directed me to the Ward place for genuine RayBan parts. At Ward place, they confirmed they had the authentic part for just 500. However, when they replaced it, they used something that looked homemade (see the photo comparison). The original piece was secure, but this one was loose. When I raised my concerns, they insisted it was original but claimed the socket didn't match, so they had to bend it. The replacement didn’t even last until I got home. What they installed wasn’t genuine; it was a poor-quality part with a subpar RB engraving. I can’t help but wonder, if they’re selling counterfeit spare parts, how do I know their sunglasses are genuine? UPDATE: I visited the RayBan store in Amsterdam, and they confirmed that the nose pieces installed by VisionCare are indeed counterfeit and incorrect. Moreover, they refused to install the genuine part because they couldn’t safely remove the counterfeit one first. Thanks again!
- Service
- 1
- Value
- 1





