Villa by the Edge is a business in Wattala. Address: 54 Palliyawatta Rd, Wattala. Phone: 077 736 0546. Average rating: 4.0 out of 5 from 10 customer reviews on Review Guru.
4.0
Based on 10 reviews
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HARITHA S.
The owner, Dilshan, lacks manners and comes off as quite rude. He attempted to kick us out of the villa when we informed him that we would settle the remaining balance after the advance at checkout. Additionally, he refused to return the security deposit despite his invoice clearly stating that it would be refunded at checkout. He insisted on a 24-hour wait.
Vidarshi W.
The owner was the worst I've ever encountered. The establishment was filthy and clearly hadn't been cleaned in ages. The patios were extremely dirty, the bathrooms were sticky, and power outlets were mostly filled with clay. The kitchen sink and the kitchen itself were also very dirty, and the water tap was disgusting to touch, especially with a broken handle. The plates weren't clean either, forcing us to complain until the entire place was thoroughly cleaned. Upon arrival, the owner insisted we pay the full balance (50% plus a 10,000 LKR deposit) within the first hour. We were hesitant to do so because we were unsure about potential issues, wanting to pay the last half when we left. Instead, he told us that if we didn't pay right away, we should leave. My friend remained calm and polite despite the owner's rude demeanor, eventually asking him to speak respectfully, which seemed to calm him down. I expressed my concern about waiting three hours for the place to be cleaned, but the owner yelled that we should have arrived on time. We showed up at noon and waited until 3 PM for cleaning, but he seemed to think we should have come at 2 PM instead. It was unacceptable that he was rude and had the nerve to say we should have been on time when the place was filthy, even when we arrived at 2 PM! I initially called ahead to request a late check-in (2 PM) and late checkout, but the owner refused, so we kept noon as our check-in time. To make matters worse, we kept losing power and not all facilities were functioning, including the fridge, which had hair on the ice cube trays, fridge, and sinks. On the positive side, the location was great, and the architect did an excellent job with the open space. The caretaker was very friendly, and the food from the cook, though he wasn't very attentive, was quite good. So, NO, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE UNLESS THE OWNER CHANGES. Unfortunately, as long as Dilshan is running this beautiful yet poorly maintained spot, we won't be returning or recommending it to anyone. P.S. We had kids with us and paid 1,000 LKR each for two wine glasses that cracked before we even finished our transaction, just to address the owner's accusations.
Percy S.
We were misled by earlier reviews. The management seems to have changed. When we arrived, Dilshan hadn't even arranged for the caretakers to clean the floors. It was complete chaos. I strongly advise against booking this villa. Here's a photo showing dust on the tables.
pratha P.
We celebrated our baby's birthday in April 2023, and it was a beautiful and charming venue. All our guests really enjoyed the location. There are minor areas for improvement, but overall, it’s a wonderful spot for hosting parties.
Shane B.
If you want to stay in business, you really need to work on your service quality and guest satisfaction - Dilshan. My stay was uncomfortable mainly due to the owner's rude behavior. - The staff was inattentive and lacked any sense of hospitality or training. - We experienced interruptions with power and water. - Customer service was poor. - The owner was rude and even asked us to leave when we complained about the unclean villa. - They refused to return our deposit as stated in the invoice. - They also insisted on full payment before we checked out. Here’s a picture from our stay at the villa.
Buddhima H.
I want to start by highlighting the rude and unprofessional behavior I encountered from the owner. He really doesn’t know how to handle customers. I went there for a friend's birthday, and if the owner is going to have high expectations, the place should be in excellent shape based on my experience. Unfortunately, we didn’t feel welcome at all. The venue was not clean, there were no handwashing facilities, and we faced issues with electricity and water. We kept having to call the caretaker for assistance. Given that we paid the full amount upfront, everything should have been perfect, right? The maintenance was lacking. The owner mentioned that we broke some glasses, and I want to apologize for that; it wasn't intentional. We did pay for them before leaving, though.
Rajan K.
I had one of the worst experiences with this place. To start, they didn't provide us with the property that was advertised online. After arriving, we wasted time and ended up going to the city for shopping. When we returned late at night, they informed us that we needed to book our property again. We had already made a reservation before coming to Colombo, and the property owner was quite rude to us. At 10:00 PM, we had no choice but to move to the airport. I strongly advise against visiting this place and encourage others to avoid dealing with people who create such negative experiences.
Gracia P.
I would actually give this place zero stars. It was the most haunted, dirty, and unsafe hotel villa my husband and I have ever booked, coupled with the worst hospitality experience. To start, there was no housekeeping, receptionist, or properly trained staff—just an elderly security guard who couldn't speak English. A caretaker was present for only a few hours each day and was incredibly irresponsible and careless. The hospitality service felt unprofessional, misleadingly advertising beautiful pictures of the villa's exterior while we were met with an unhygienic space full of dust and a broken air conditioning unit. We were left alone with our family and kids, feeling insecure without reliable security. Breakfast consisted of items purchased from roadside vendors, served on dirty plates with hair on them. The bathroom, furniture, and rooms all had an awful smell, and don’t expect any toiletries or towels. To make matters worse, the water tanks ran dry with no one around to turn on the pump, forcing us to manage with the drinking water we had for the kids. The owner, who was traveling from China, completely ignored our calls and didn't even bother to apologize for this dreadful experience. We booked through Expedia, who provided only lame excuses. I strongly advise against staying here. This review is meant to alert others to this fraudulent advertising. Based on previous reviews, it seems the owner and staff will never improve or apologize; instead, they make false accusations against customers, highlighting their unprofessional behavior. I sincerely hope others can stay safe and avoid this unapologetic establishment.
364dilshanf
The location is fantastic—serene and tranquil. The ambiance is incredible, and the facilities are both spacious and luxurious for what you pay. It's a perfect retreat to escape into your own little world, all while being close to home for those of us living in Sri Lanka.
Deeptha S.
We held a party at this hotel, and it turned out to be one of the most disappointing experiences I've ever had. A gift we received, along with some cutlery from our caterer, went missing, and the staff offered no assistance or support in locating them. Their conduct was incredibly unprofessional and rude, and the owner himself was quite unpleasant and arrogant, refusing to take any responsibility for the situation. It's disheartening to witness such poor management and a complete lack of respect for customers. I would never recommend this hotel to anyone – stay far away from it.
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