Suwasewana 3 ( channeling center ) is a hospital in Kandy. Address: 253 Peradeniya Rd, Kandy 20000. Phone: 0814 476 762. Average rating: 1.8 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Suwasewana 3 ( channeling center ), find directions, and compare with other hospital in Kandy below.
1.8
Based on 5 reviews
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Isuru H.
I ended up wasting three hours because they don't provide time slots for patients, and I noticed over 50 others doing the same. I only came to check a report with the doctor. This is the worst service in Kandy; even the government hospital performs better than this one. We tried to get management to come, but nobody showed up. This is the worst hospital in Kandy.
Bhathiya R.
I want to give a big shoutout to Ms. Salma from the Radiology department for her outstanding service. She truly went above and beyond, providing one of the best experiences I've ever had in a hospital. 🫡🙌
Naleena K.
I went to the Suwasewana Channeling Center today to channel a doctor. The male staff member at the front desk initially assisted me well and directed me to make the payment. However, the receptionist, Deepthi Chathurangani (as noted on the invoice), was not very helpful. Since it was my first time channeling this doctor, I asked her to confirm the doctor’s name, but she ignored my question and only focused on the payment details. I found the interaction to be unprofessional and unfriendly. I really hope management can enhance the customer service at the front desk.
Ruvanari S.
It's really disappointing to see how the staff interacts with patients. They struggle to maintain a conversation without becoming angry and snapping at customers. I sincerely hope the management offers them better training.
Sandali R.
Today, I took my mother to Suwasewana 3 for an MRI scan, with our appointment scheduled for 12 noon. Unfortunately, after the cashier finished processing the payment around 12:30 pm, my mother went inside only to find two other patients waiting ahead of her. When we inquired with the nurse on duty about whether we were next in line, she informed us that we would have to wait for the other two patients to finish. We questioned why we received a specific appointment time if it wasn't being honored, and the nurse scolded my mother, suggesting that if we were unhappy, we could change into the clothing for the scan and then wait. We traveled from Anuradhapura and needed to return after the appointment. If the facility intends to manage its own scheduling, then there's no point in telling us to arrive by 12 pm. It's essential to be punctual and ensure staff are trained to communicate respectfully with patients. We weren't there for charity; this was a crucial MRI costing over 50,000 for a patient facing serious spinal surgery. My mother struggles to sit still due to severe pain, which is why we arrived precisely at our scheduled time, yet your staff made her wait for an extended period while treating us poorly. Please consider training your staff on customer service to retain your clientele. This issue appears to affect many others seeking scans and CTs, as I have witnessed others share similar experiences. We have previously visited Suwasewana 1 and 2 for longer periods, yet this location has consistently treated us poorly. This disappointing experience mirrors what we faced last year during another MRI visit, indicating that these issues remain unresolved after a year. As a long-time user of your service, I find this experience incredibly disappointing. I hope improvements will be made in the future.
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