Royal Hospital is a healthcare provider in Colombo. Address: No 62 W.A. Silva Mawatha, Colombo 00600. Phone: 0114 000 100. Average rating: 1.8 out of 5 from 19 customer reviews on Review Guru. Read what customers say about Royal Hospital, find directions, and compare with other health & medical in Colombo below.
1.8
Based on 19 reviews
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Naweed A.
The experience at the hospital was terrible. The process for issuing medication is painfully slow. Despite having three staff members on duty, it still takes a long time to receive service. Patients are left waiting for no good reason, and the whole operation feels quite inefficient.
sugannya P.
I was very let down by the pharmacy service. They provided me with the wrong medication, which is a serious and unacceptable error. Such negligence can jeopardize patient safety. It's crucial to implement better procedures for checking medications before they are handed out. After I got home, the pharmacy employee called me an hour later to ask me to return for a replacement. This is not only inconvenient but also poses a significant safety risk. More attention and thorough checks are essential when dispensing medications.
shihani P.
Excellent service and very friendly staf
jayasai G.
This place seems more focused on profits than on providing good service. The quality does not match the high fees. Recently, the OPD fee jumped from 400 to 600, and now it’s at 1000, which is nearly a 200% increase in a short time. Many others were also expressing their dissatisfaction about this price hike. During my stay, the discharge process took an unnecessarily long time, which felt like a tactic to charge extra. There was no effective way to file a complaint, and staff were just passing the blame to one another. I've noticed an increase in influencer marketing on social media lately. Patients deserve to know the truth. Instead of focusing on promoting their services through influencers, they should prioritize improving service quality, staff training, and facilities. This is based on my own experience and perspective.
Arsshad
Worst clinic in terms of simple time management. Administration team to be blamed.
Dilukshan G.
My experience here was absolutely dreadful. There’s a complete lack of coordination within this hospital. Doctors are rarely available for timely consultations, leaving patients waiting for hours with no updates. The service from the staff is quite poor, and the help center offers no real assistance. Their hotline is a joke; they manage to answer maybe 1 out of every 10 calls, and one of the numbers doesn’t even work. For a hospital, this kind of disorganization and poor communication is simply unacceptable.
Shanthi L.
My daughter was admitted here, and the food served was both cold and dry. The prices were extremely high, yet two of the room lights and the bathroom lights were out of order. On a positive note, the doctors, physiotherapist, and nurses were all very nice and kind.
Abdul M.
The worst hospital you could go for emergency!!
prabodha S.
Had a great experience here.The medical staff treated me with care and respect.
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