Royal Hospital

pin2 B.

4 months ago

Not Good

sri P.

4 months ago

Unprofessional Staff and Poor Experience

I was really disappointed with the unprofessional behavior of the staff at this so-called private hospital. My mother went there seeking vaccination information, which should have taken just a minute or two, especially since I had traveled from another country. The nurse initially said, "No, you can’t meet the doctor; go ask in the pharmacy." I asked my mother to insist on speaking with the doctor directly, since last time we received wrong information from the nurses about the vaccine's availability. This time, I wanted to make sure we got the correct info. Yet, the nurse rudely repeated, "No, can’t ask." To make matters worse, she insisted we pay for a consultation just to ask a simple question. It felt like they were trying to profit off basic information. My mother struggled to explain our situation, so I had her put the call on speaker. Even then, the nurse refused to talk to me, and I had to raise my voice to clarify things. During that call, the nurse walked away with an attitude. After she communicated something to the doctor, he ended up harshly addressing my sister, echoing the nurse's misinformation. When they left, all the nurses laughed mockingly at my mom and sister, which was incredibly unprofessional. We don't plan to visit with our child without paying for a consultation just to get vaccination info. The hospital staff should provide accurate information, especially after my previous consultation with Dr. Ajanthan, where I trusted him completely for my child's care. It's disheartening that he scolded my sister without verifying the facts, taking the nurse's word instead. This kind of behavior damages the hospital's reputation, and I would not recommend it to anyone.

Service

1

Value

1

Dilini R.

4 months ago

I went to the royal hospital for treatment for a medical condition. I really recommend it without hesitation.

Heshan C.

4 months ago

Terrible experience at this hospital

My experience at this hospital was awful. The service was very unprofessional and chaotic. The doctors were aggressive, asked inappropriate questions, and even made negative comments about other hospitals. When it came to diagnosing, they failed to provide a clear answer and instead listed four or five potential illnesses just to cover all their bases. Additionally, punctuality was nonexistent; a doctor who was supposed to arrive at 5:30 PM didn't show up until about 8:30 PM. This place is poorly managed and disorganized. I strongly recommend that people steer clear of it.

Service

1

KreVin J.

4 months ago

Frustratingly Long Wait Time

I had a really disappointing visit to this hospital. My appointment was set for 5:30 PM, but the doctor didn't show up until 7:15 PM. When I inquired with the staff about the delay, they casually mentioned that this is a common issue and there was nothing they could do about it. I get that delays happen, but waiting almost two hours without any proper notification is simply unacceptable. It's crucial for hospitals and doctors to value patients' time and handle appointments with more care. Regardless of a doctor's expertise, being on time and showing professionalism are just as vital. I really hope the hospital takes this feedback into account and works on improving their appointment scheduling.

Service

1

Value

1

Saritha K.

5 months ago

Disappointing experience with the doctor

I visited this hospital for an initial consultation. When I met with the doctor, he didn’t even inquire about my health issue first. Instead, he immediately asked if I was allergic to any medications. I explained that I had previously had an allergic reaction to medicine prescribed by this hospital, but since I don’t often take medication, I couldn’t recall the name of the tablet. When I said I didn’t know, the doctor responded, "Pissek, don't you know what medicine you got allergic to? Didn't you go to school?" Feeling unwell and emotionally fragile, I found his comments to be hurtful and unprofessional. Patients come to a hospital seeking treatment and respect, not insults. After that interaction, I decided I didn’t want to continue with his consultation and left. I am very disappointed with how I was treated.

Service

1

Naweed A.

5 months ago

Extremely Slow Service

The experience at the hospital was terrible. The process for issuing medication is painfully slow. Despite having three staff members on duty, it still takes a long time to receive service. Patients are left waiting for no good reason, and the whole operation feels quite inefficient.

Service

1

Value

1

sugannya P.

5 months ago

Serious issues with pharmacy service

I was very let down by the pharmacy service. They provided me with the wrong medication, which is a serious and unacceptable error. Such negligence can jeopardize patient safety. It's crucial to implement better procedures for checking medications before they are handed out. After I got home, the pharmacy employee called me an hour later to ask me to return for a replacement. This is not only inconvenient but also poses a significant safety risk. More attention and thorough checks are essential when dispensing medications.

Service

1

shihani P.

5 months ago

Excellent service and very friendly staf

jayasai G.

5 months ago

Service Lags Behind Rising Prices

This place seems more focused on profits than on providing good service. The quality does not match the high fees. Recently, the OPD fee jumped from 400 to 600, and now it’s at 1000, which is nearly a 200% increase in a short time. Many others were also expressing their dissatisfaction about this price hike. During my stay, the discharge process took an unnecessarily long time, which felt like a tactic to charge extra. There was no effective way to file a complaint, and staff were just passing the blame to one another. I've noticed an increase in influencer marketing on social media lately. Patients deserve to know the truth. Instead of focusing on promoting their services through influencers, they should prioritize improving service quality, staff training, and facilities. This is based on my own experience and perspective.

Service

1

Value

1