Peacock Heritage

R.P L.

about 1 month ago

Disappointing experience at the hotel

Absolutely disgusting... The staff are quite unfriendly. The cleanliness is terrible, leaving me quite disappointed. The exterior ambiance looks fine, but... Don't judge a book by its cover. The photos they have shared can be misleading. You will surely walk away feeling let down and empty after your visit. It’s really not worth your time to stay there. Overall, everything about this hotel is extremely off-putting, and I have no intention of returning. I definitely do not recommend it.

Service

1

Value

1

Ambiance

2

Benjamin T.

about 1 month ago

Helpful staff, but needs cleaning

The hotel was quite empty, and the staff were really friendly, but the place itself is very run down and not clean. The rooms were dirty, the beds were hard and had an unpleasant smell. The pillows hadn't been washed and smelled like sweat. Unfortunately, the breakfast was just mediocre too. Despite these issues, the staff were genuinely nice and eager to accommodate our requests. So, it’s acceptable for a one-night stay.

Food

3

Service

4

Value

3

Ambiance

2

Prof. A.

about 1 month ago

Service Issues in Family Room

I was quite let down by the service. We were staying in a family room, and it was surprising to find that they provided only one cup for the whole room. We had booked for four adults but received just three water bottles. Additionally, the beds and pillowcases weren't clean, and there was no hot water available. The water they claimed was hot was barely warm.

Service

2

Supun C.

about 1 month ago

Great family stay at Anuradhapura

I visited Anuradhapura on Poya Day with my family and had a fantastic experience. The service was top-notch, and the staff were incredibly friendly and welcoming. Our rooms were clean, comfortable, and well-kept. All in all, it was a tranquil and enjoyable stay — I highly recommend it!

Service

5

Eva P.

about 1 month ago

Reservation Needed, Card Payment Issues

We just had dinner here about 30 minutes ago. When we arrived at the reception, they directed us to another location without any explanation. Now, we’ve discovered that we can't pay by card, and we also need cash for our ride back to the hotel. My main issue is that it should be clearly stated that a reservation is required, especially since they are listed among restaurants. I've never encountered a situation like this in my 40 years of traveling the world.

Udari G.

about 1 month ago

Spacious Rooms but Service Lacks

We had a decent experience with spacious rooms since we booked two, but the bathrooms were not clean, and there was no shampoo provided for our baths. After a long journey, we expected some basic amenities. We reserved 2 rooms for 6 people, but there weren’t enough pillows, water bottles, tea, or coffee for everyone. The buffet for breakfast and dinner was insufficient as well; they seem to prepare a smaller quantity, and if you arrive late, you might miss out on food. It would be great if they could better anticipate their guests' needs. The check-in and check-out timings could use some clarity; although the booking stated a 12 pm checkout, they asked us to leave by 11 am. We chose this hotel for its 3-star rating and buffet options, but it doesn’t seem to uphold those standards. There also appeared to be fewer staff members. While they were friendly, they had to juggle multiple roles, which affected their overall efficiency. I noticed some old photos showing a chef preparing breakfast, but this time it wasn’t included, and the chef seemed to make whatever he wanted rather than what guests preferred, leading to insufficient food. They really need to focus on staff training.

Food

2

Service

3

Value

3

Ambiance

3

supun K.

about 1 month ago

Disappointing hotel experience

We made a reservation at this hotel just three days before our stay, but when we arrived, they raised the room price unexpectedly without any explanation. This was incredibly unprofessional and frustrating. Additionally, the rooms were far from satisfactory—they were not well-kept and lacked cleanliness. The overall standard of the hotel did not even align with the original price, let alone the increased one. I cannot recommend this hotel to anyone. Do yourself a favor and choose a different place to stay.

Service

1

Value

1

Ambiance

1

Michael F.

about 1 month ago

Exceptional Service at Ceylan Lodge

My family and I arrived at Ceylan Lodge and booked two rooms. We were greeted warmly by the manager, whose lovely smile made us feel right at home. However, we were a bit let down to discover that the swimming pool was under maintenance, which was a disappointment since our kids were eager to swim. Thankfully, the manager managed the situation remarkably well. He arranged for us to use the pool at a nearby sister hotel and even accompanied us there personally. He introduced us to the manager of that hotel, and we were treated with great care. The level of personal service we encountered here is something we’ve never experienced in any hotel in Sri Lanka. It truly made our stay unforgettable, and we are very thankful for the manager’s dedication and hospitality.

Service

5

sandaruf2023

about 1 month ago

Luxurious Experience on the Ocean Queen

During my time aboard the Ocean Queen, I experienced an incredible journey marked by luxury, thrill, and outstanding service. The hotel's sophisticated design and meticulous attention to detail are apparent in every element, from the breathtaking…

Charith R.

about 1 month ago

Friendly staff, but lacks cleanliness

The hotel feels like it's only partially completed. The rooms could use a better cleaning; while the linens and towels are laundered, they lack any fresh scent, possibly due to using low-quality bleach. The location isn't particularly noteworthy either. They do have a pool, though we didn't take advantage of it. There's no on-site food, but they will place orders and have it delivered for you. The staff, however, are very friendly and polite, which I appreciated. This is the main reason I rated it three stars overall. They also allowed us an early check-in at around 10:45 AM, but at 9000 per room, I don't feel it was worth it.

Food

2

Service

4

Value

2

Ambiance

2