NEW PHILIP HOSPITAL

• 

  Iresh E.

  about 7 hours ago

  Exceptional Care During Our Baby's Birth

  We want to extend our heartfelt thanks to the doctors, nurses, midwives, and all the hospital staff for the outstanding care and support we received during our baby's birth. A special shoutout to Dr. Dinusha Liyanapatabandi. From day one, you displayed genuine care, compassion, and dedication towards your patient. Your kindness and attention gave us confidence and peace of mind throughout this journey. You are an incredible doctor and a wonderful person. We also want to sincerely thank Dr. Chethiya, Dr. Indika Vithana, Dr. M. H. Sharmy M. Hassan, N/S Sooriyabandara, N/S Thilini Madurangi, N/O Dinusha, N/O Gunawardhane, and Midwives V. Rajapaksha, W. Hettiarachchi, and W. D. V. Shamali for their professionalism, kindness, and steadfast support. Your dedication, skill, and compassionate care made this special moment even more unforgettable for our family. Thank you for ensuring the safety, comfort, and well-being of both mother and baby throughout the experience. We truly appreciate all your hard work and commitment. Highly recommended! ❤️🙏❤️

  Service

  5

• 

  Vihangi F.

  about 7 hours ago

  Good service but poor restroom conditions

  Philip Hospital offers decent service as a private hospital in the Kalutara region. However, the restroom facilities are in awful shape. It’s nearly impossible to collect a urine sample properly due to the extreme dirtiness, and water is constantly overflowing, making it hard to even enter. The unpleasant odor makes it difficult to breathe inside. Basic facilities should be provided for visitors to the hospital. Additionally, customer service needs enhancement, as there are communication issues with the staff that require attention.

  Service

  2

  Ambiance

  1

• 

  Harshani J.

  about 7 hours ago

  Appointment Scheduling Issues

  We scheduled a consultant appointment a few days ago to make things easier and save time. However, the appointments here are not being handled in numerical order. Even though we have a number under 5, we still end up waiting for several hours. Could you please organize the appointments in numerical order? It would greatly improve the convenience and help us save time.

  Service

  1

  Value

  1

• 

  Ahamd I.

  about 7 hours ago

  Disappointing Service at Philips Hospital

  I'm really let down by the service at the newly opened Philips Hospital in Kalutara. For a facility intended to manage emergencies, their service and readiness are not up to par. They don't seem to have doctors available for emergency home visits, and relying on just one ambulance for urgent cases raises significant worries about their response time when patients need immediate care. Additionally, communication is lacking, and some staff members are unprofessional when interacting with patients and their families. Effective communication, professionalism, and emergency readiness are vital in any healthcare setting. A hospital should instill confidence, provide care, and offer peace of mind, especially in urgent situations. Sadly, my experience has been quite disappointing. I really hope the management takes these issues to heart and promptly enhances their emergency services, staff training, communication, and overall patient care. The well-being of patients should always be the top priority.

  Service

  1

• 

  Nishadi Z.

  about 7 hours ago

  Disappointing Experience at New Philip Hospital

  My mother suffered a home accident and was rushed to New Philip Hospital in Kalutara, where a Consultant General Surgeon attended to her. She had a wound needing stitches and a minor wrist fracture. After examining her, the surgeon recommended that we return the next day for surgery since the operating room was unavailable. We were instructed to bring Rs. 45,000 for what seemed like a simple procedure involving a few stitches and a dressing. For her wrist fracture, we were told to consult another doctor, but once again, we were asked to return the next day due to unavailability. We had already spent about Rs. 10,000 for the consultation and X-rays, yet no adequate treatment was provided for either issue, and we were sent home. If her condition warranted surgery, the proper course of action should have been to refer her to a different hospital that could provide the necessary care. Instead, this hospital seemed to prioritize profit over patient care, which is appalling. My husband, who is also a doctor, was shocked by the hospital's low standards. The most distressing part was witnessing my mother, already in pain from her accident, being sent home without the immediate treatment she needed, only to be told to come back the next day. This was extremely disheartening. During such vulnerable times, families expect compassion, proper care, and timely help—not the impression that the hospital is merely out to make money. This experience has left us with a very unfavorable view of the hospital's management and how patients are treated in tough situations, particularly regarding the general surgeon we consulted. Fortunately, we found another doctor who was confused by the previous doctor's decisions and treated my mother effectively. We are truly grateful for his care and humanity. This isn't just about the money; it's about the lack of compassion at this hospital.

  Service

  1

  Value

  1

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