D.Nawanjana
Unpleasant encounter with staff
My recent visit to this medical center was quite disappointing due to a negative interaction with one female staff member, despite the overall good service provided by the rest of the team. I witnessed her treating some female clients in a rude and aggressive way, which left me confused. Before the examination, we were told to fold our trousers above the knees, which I did. Later, this same staff member insisted that men should fold their trousers three times and women twice. Since I had already followed the initial instruction, and my baggy jeans wouldn’t stay folded after just two folds, I was caught in a tricky situation. Instead of explaining the requirement in a courteous manner, she scolded me loudly in front of others, questioning whether I understood Sinhala and accusing me of not listening. She even raised her voice and made comments about my behavior inside the examination room. This kind of treatment felt extremely disrespectful and humiliating. Everyone deserves basic respect, and staff should aim to clarify misunderstandings without causing embarrassment. To add to my frustration, I learned that she had also spoken rudely to my elder sister. A professional environment should ensure that employees communicate with customers respectfully. While I appreciate the efficiency of the majority of the staff, this particular incident overshadowed my experience. I genuinely hope the management addresses this behavior and reinforces the importance of respectful communication in customer service.
- Service
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