HOTEL HELENIUM is a business in Ratnapura. Address: M9MV+QQ7, Ratnapura. Phone: 071 513 4734. Average rating: 4.0 out of 5 from 7 customer reviews on Review Guru.
4.0
Based on 7 reviews
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Dinujaya H.
The bedrooms are quite nice and well-maintained. The overall place is clean and pleasant. However, the air conditioning units don't function effectively, and the fans are incredibly noisy, sounding like an old truck!
Ganindu M.
I stayed here for one night, which I arranged over the phone. If you’re using Google Maps to find the hotel, I recommend getting some directions upon arrival since the app doesn't indicate the narrow 7ft road that leads from the Ratnapura-Panadura Highway to the hotel. The person at reception was very helpful in guiding me there late at night. They charged $15 for an AC room per night. The room was quite spacious, clean, and well-maintained. The bathrooms were also clean. However, be aware that the room only provides basic necessities, like a small soap and a towel; don’t expect a kettle or tea bags like you would in a higher-end hotel. There was a balcony, but I'm not sure if meals are offered. If you’re just looking for a place to stay around Ratnapura city limits, this is a decent option.
Deepthi M.
We were provided with a very clean and cozy bedroom. It's a bit small, but fair for the price. The room comes with a balcony and a private bathroom. The atmosphere is lovely and tranquil, making it a perfect place for a getaway. However, they don't offer meals or tea packets, just a small bar of soap. Even though we booked a room for a single night over the phone, the receptionist was incredibly helpful.
Dinuka S.
This place is conveniently located near Ratnapura Teaching Hospital. It features a roomy family area and also offers double rooms. Everything was clean during my visit.
Azeez M.
We are disappointed in this hotel.
Hansika B.
We reserved a spot that was listed as a hotel, but when we arrived, we were informed it was actually a guest house, even after paying in full. The experience was quite unpleasant right from the start. We felt like we were being treated as if we were involved in criminal activities. The staff shared unsolicited comments about our journey, questioning why we hadn’t taken the Nallathanni route or why we weren’t climbing Sripada at night. To top it off, all the lights were turned off and the doors were locked by 10 PM. Moreover, they permitted only two people to stay in a room at a time, so I would strongly advise against booking for a group. They also demanded full payment upon arrival. If you require air conditioning, make sure to inquire about the additional cost, as it isn’t included by default. Overall, this place was a significant letdown. If I could, I would expect compensation for staying there. It was the most disgusting accommodation we’ve ever experienced 🤮🤮
Harsha N.
Poor facilities 🤮 …
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