Hotel Grand Amanee

G S.

4 months ago

Wonderful stay in Ratnapura

As someone from India, I spent two days at this hotel and had a fantastic experience. I would give it more than 10/10 for its cleanliness and comfort. It's truly one of the best hotels I've visited in Sri Lanka. The staff were incredibly kind, friendly, and always willing to assist. The food was tasty, and the overall service was top-notch. I strongly recommend this hotel to anyone planning to visit Ratnapura. It's a wonderful place to stay, providing comfort, cleanliness, and warm hospitality.

Food

4

Service

5

queen L.

4 months ago

We contacted the reception to book a hotel for our day out. The receptionist, who was male, made some comments that were quite uncomfortable.

Service

3

nishadi A.

4 months ago

Disappointing experience for a special occasion

I typically avoid leaving negative feedback, but I think it's important to share our experience. We selected Grand Amanee to celebrate one of the most significant days of our lives, hoping for a professional handling of the event. Sadly, the experience was quite disappointing and left us feeling more stressed than joyful. During the event, we encountered multiple serious issues, and when we voiced our concerns afterward, it seemed like they weren't taken seriously. The management's response to our complaints only added to our frustration, and we walked away feeling utterly let down. This special day is something we can never relive, which is the hardest part. Given our experience, I cannot recommend Grand Amanee for weddings, engagements, or other important celebrations. I truly hope that the management will take customer feedback to heart and enhance their service to prevent other families from experiencing what we went through.

Service

1