Sam
Nice atmosphere and friendly customer care Specially the lady officer
George Gooneratne Optometrist LENS EXPERT is a optician in Galle. Address: 101 Wakwella Rd, Galle 80000. Phone: 0914 381 385. Average rating: 4.0 out of 5 from 5 customer reviews on Review Guru. Read what customers say about George Gooneratne Optometrist LENS EXPERT, find directions, and compare with other optician in Galle below.
4.0
Based on 5 reviews
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Nice atmosphere and friendly customer care Specially the lady officer
ishara R.
We visited the Galle branch to customize a pair of sunglasses since my husband wears glasses. We chose a polarized frame, and they assured us it would be customized to our needs and would be durable. When we received the sunglasses, they looked just like the ones we selected. However, after my husband took them out after 2-3 days, we found the frame cracked. He hadn't even worn them for a full day, and they were kept in the provided case. Unable to reach them by phone, we went to the store, where they promised to arrange a replacement by the following week. I suspect they were aware there was a quality issue with the frame. Later, we received a call saying they needed to get that type of frame from Colombo Fort, but they couldn't guarantee its durability. What a shock! Initially, they claimed they offered the best and could meet our needs. When we declined that option, they suggested fitting the lenses into a regular frame, which required us to pay extra and make 3-4 visits. In the end, we ended up with a pair of dark lenses in a regular frame. We went in expecting customized sunglasses, and instead, we received a pair of glasses that resemble sunglasses. It's frustrating because we don't know much about lenses and frames, which is why we go to so-called specialists.
Sathya J.
The customer service I received was outstanding. The staff were not only friendly but also incredibly helpful during the whole process. I'm very pleased with my overall experience.
Supipi G.
The customer service here is really friendly. They assisted me in selecting the perfect and most attractive frame. It only took them one day to fulfill my order, which was incredibly fast. This is my second time purchasing glasses from George Gooneratne in Galle, and I plan to keep coming back. Thank you so much! This is definitely the best place to buy your specs.😇✨
Kasun R.
Today, I visited George Gunarathna Optician to purchase reading glasses. They informed me that my order could be ready within an hour. To my surprise, I received a call just 30 minutes later saying my order was ready. There were two staff members present, both very professional, knowledgeable, and friendly. The prices were reasonable, and I highly recommend this place as the best optician in the Galle area.
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