angelic G.
Disappointing Spa Experience
My husband and I scheduled a 120-minute couple's hot oil aromatherapy massage, but it turned out to be quite disappointing. There was no atmosphere of peace or relaxation. Both therapists chatted throughout the session, and I had to ask them to be quiet several times. The massage itself was lacking in rhythm and flow; my therapist completely missed one of my feet. When I brought this to her attention, she denied it and asked me to flip over. I expressed my dissatisfaction and requested a new therapist, as well as to speak with the manager. She abruptly left the room, and I could overhear her complaining to other staff, which was unprofessional. After about five minutes, the replacement therapist came in. While she was an improvement, she still didn’t meet my expectations. Both therapists had their phones with them, leaving them on the massage bed, and the second therapist's phone kept making noises during the session. These are basic standards of etiquette that were evidently overlooked. Given how they conducted themselves and the quality of the massage, I felt they weren't trained professionals. My husband agreed and felt that his therapist was inexperienced as well. I shared this feedback directly with the manager. I don’t mean to criticize the business outright, but rather to express what one should expect from a professional spa. I would appreciate it if the owner could contact me, as I’m willing to discuss my experience in more detail.
- Service
- 2
- Value
- 2
- Ambiance
- 2
