Eye Care Optical Services is a optician in Galle. Address: 68 Hirimbura Cross Rd, Galle 80000. Phone: 0912 228 618. Average rating: 1.2 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Eye Care Optical Services, find directions, and compare with other optician in Galle below.
1.2
Based on 5 reviews
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Nuwanga W.
I purchased a pair of glasses from this shop, but the lenses were wrong and the frame quality was very poor. I ended up with a headache from their lenses. After I returned to complain, they replaced my lenses, but the fit still wasn't right. Eventually, I went to Vision Care and bought a new pair of spectacles with new lenses, which turned out to be perfect and comfortable. I would never recommend this place to anyone.
Ravindu N.
I genuinely appreciate the service from the person who set up the ABP machine. He is very kind and friendly, and the speed at which reports are delivered is impressive. On the downside, the receptionist staff is quite unpleasant. No matter how many patients are in the clinic, they tend to have inappropriate conversations and sometimes make personal phone calls, leading to a disruptive atmosphere. When customers ask questions, their replies make it feel like we’re interrupting their chats. This experience is really disappointing. 👎
Bhavantha S.
Customer service was nonexistent, and the staff had no knowledge of the products. When it comes to money, it seems that everyone is involved. All the employees could benefit from better training in basic human interaction and job knowledge.
Dinush R.
Customer satisfaction is currently at a dismal level. It's crucial to provide training for the staff, not only in their specific job functions but also in important soft skills such as empathy and communication.
Chandures P.
The customer service here is extremely lacking. The staff isn’t friendly at all. They really need to improve their communication with customers and provide better service. I wouldn’t recommend this place to anyone 🤮 …
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