Benat F.
Very veryy poor customer Servicee 😡 Very disappointed with their services, Pure time wasting …
Durdans Medical Laboratory is a healthcare provider in Colombo. Address: WV98+QPR, Norris Canal Rd, Colombo 00700. Phone: 0112 684 111. Average rating: 1.8 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Durdans Medical Laboratory, find directions, and compare with other health & medical in Colombo below.
1.8
Based on 5 reviews
Visited Durdans Medical Laboratory? Rate your experience
Tap a star to start — it takes a minute and helps others decide.
Write a reviewBenat F.
Very veryy poor customer Servicee 😡 Very disappointed with their services, Pure time wasting …
Mohamed Y.
The service was poor, with staff not providing updates in a timely manner. I noticed that they were preoccupied with their phones instead of attending to customers. They really need to learn how to show respect to their patrons.
Uditha S.
The staff seemed completely unaware of the laboratory tests they offer. There are five or six girls at the entrance, all chatting, and whenever someone inquires about a lab test, they have no clue and need to call the head office for verification. Customer service is nonexistent. After finally receiving the lab test, they told me the report would be delivered after 14 days. Once that time had passed, I was informed that due to Covid, the doctors were unavailable, and it would take another three days. I expressed my frustration over this delay, and the reception girl called the microbiology lab. After a brief conversation, she handed the phone to me, and the lab staff said, "Mr., we can't grow the fungal as quickly as you want; you'll need to wait another three days for the report to be ready." I questioned why they indicated it would be "ready on time" on the bill (which I have attached). The reception girl blamed Covid, while the lab staff attributed it to the slow growth of the fungal sample. Their attitude was very unpleasant and unprofessional. I advise against using their services, as the health of you and your loved ones is far too important.
Em S.
Fantastic service by staff, they’re so helpful and nice. Well mannered environment
Fazmiya M.
The system has changed, and now I can't download reports. The only thing I can download is the bill. Each time I need a report, I have to call and ask for it to be sent to me.
Read enough? Add your experience
You just read what others thought — tap a star to share yours.
Write a review