A.R.T. N.
Disappointing Experience at Dental Surgery
I recently had a visit to Dr. Danuka Dissanayake’s dental practice, and I left feeling quite let down. While he might handle basic procedures like tooth extractions and fillings adequately, I would strongly recommend looking elsewhere for more complex treatments like braces. A significant issue I encountered was the poor communication. The doctor hardly engages with his patients and doesn’t take the time to discuss their dental issues or the progress of their treatments. It seems his priority lies in seeing as many patients as possible in a limited timeframe, rather than focusing on quality patient care. Another troubling aspect is his payment policy. Although he offers an installment plan, he incentivizes full upfront payments with a discount. Once I paid in full, however, I felt I lost control over my treatment. After experiencing his unfriendly and rushed service, I regretted paying upfront since I had no option but to continue with him. Every appointment was similar; he would instruct me to lie down, carry out a quick procedure, and then tell me to return the following month without explaining what was happening. When I inquired about the next steps or my treatment's progress, he either brushed off my questions or responded in a rude manner, saying he didn’t have time to explain. This kind of behavior undermines a patient’s right to understand their own health situation and treatment, especially when they are paying for the service. It raises concerns about his approach to patients in government hospitals where services are free.
- Service
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- Value
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