Colombo Eye Surgeons (CES) is a hospital in Colombo. Address: 39 Norris Canal Rd, Colombo 01000. Phone: 0112 662 868. Average rating: 2.0 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Colombo Eye Surgeons (CES), find directions, and compare with other hospital in Colombo below.
2.0
Based on 5 reviews
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Blue P.
Less than 12 hours before my appointment, CES canceled my urgent visit with Dr. Kusum Ratnayake, claiming he was on holiday. Then they informed me that I needed to go to CES to receive a cash refund. Why would I want to waste both time and money traveling to CES for this? Haven't they considered issuing refunds via card or bank transfer? I highly recommend avoiding CES at all costs!!!!!!!!
Rowendra P.
The place is brand new and well-furnished, but the management leaves much to be desired. While patient management is handled efficiently, some staff members are quite unfriendly. The medical orderly who dilated my eyes was particularly rude and brusque, almost as if he had experience working with animals; he spilled the medication all over my face instead of applying it to my eye. Additionally, the security staff was quite harsh, barking at patients to move their cars while they were still dealing with dilated eyes. There are no cafés or kiosks available for patients who end up waiting for 4 to 5 hours. The administration really needs to improve their service. However, I did find the staff on the second floor, who check vision, to be excellent – they were well-trained, polite, and efficient.
Agar A.
The customer service here is lacking. I had an appointment scheduled for 4:00 PM, and now it's 6:49 PM with no sign of the doctor. I'm really disappointed.
Tissa W.
I had an amazing experience at this clinic! Dr. Kapila Bandutilaka was very thorough, patient, and genuinely listened to all my concerns. The front desk and nursing staff were just as impressive—so welcoming and well-organized. I highly recommend this place!
Alpha W.
I am incredibly let down by this practice. Even though I arrived on time, I waited almost three hours to be seen. When I finally got to see Dr. Managala, the consultation was under a minute and felt very rushed. Both the preliminary testing doctor and Dr. Managala shared information that was medically incorrect. When we sought clarification, they responded with a dismissive attitude that made us feel our concerns were not valid. It was frustrating to receive wrong advice and then be treated as if we were ignorant for asking questions. Please reconsider before making an appointment here. Years of experience do not guarantee current knowledge or quality care. I strongly suggest finding a doctor who actually listens, and a clinic that values your time and provides accurate medical advice. Save your money and time; go somewhere else.
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