MOHAMED R.
Disappointing Customer Service Experience
I was really let down by the customer service I encountered today at the AAT Kandy branch. It took me multiple tries before my call was actually answered. Initially, I inquired if I could come in today to register for AAT. The representative simply stated that I could pick up an application. As I was not familiar with the registration process, I attempted to ask about the steps I needed to follow. Unfortunately, before I could finish my second question, the call got disconnected without any explanation. The reason for calling customer care is to seek information and guidance. Hanging up on a customer before addressing their questions is both unprofessional and frustrating. I hope AAT will address this issue, enhance the quality of its customer service, and ensure that their representatives are patient, respectful, and genuinely willing to help customers.
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