Pradeep N.
Never buy from Kapruka
Never buy from Kapruka – Terrible service compared to Daraz Never buy from Kapruka. I bought a product worth LKR 10,000 from them, and it arrived completely defective. When I reached out to their customer support team to report the issue, they flat out rejected my return. Their excuse was that the item "passed their QA process" before dispatch, so it cannot possibly be defective. This is ridiculous. Passing a basic warehouse check does not prevent an item from being dead on arrival or damaged during transit. Other e-commerce platforms like Daraz are so much better and actually protect their customers. Daraz has a straightforward, hassle-free return policy if you receive a broken item. Kapruka, on the other hand, refuses to take responsibility for selling faulty goods and uses cheap excuses to pocket your money. Save your cash, avoid the headache, and shop on Daraz instead. I will be escalating this matter to the Consumer Affairs Authority (CAA) of Sri Lanka. Order Details for Management Reference: Item Value: LKR 10,000 Issue: Received a defective item, return denied based on "QA" excuse. Order no- VLKR3135C05A
