Aramex Sri Lanka

Sakila D.

28 days ago

Excellent overseas delivery service

I recently used Shop & Ship for my international delivery, and I couldn't be happier with their service. Right from the beginning, their communication was clear, friendly, and incredibly helpful. They managed the shipment efficiently, ensuring quick delivery and smooth customs clearance. Every aspect, from tracking to the final delivery, was handled professionally, and their team was always supportive and responsive. My package arrived safely without any problems. A very reliable and friendly service. I will definitely choose Shop & Ship again. Highly recommended!

Service

5

Amasha S.

28 days ago

Frustrating Delay and Poor Communication

I placed my order with SHEIN on December 28. Although the package arrived in Sri Lanka by January 5, I still haven’t received it as of January 12. Each time I reach out, I’m informed that my order is stuck at customs, but I get a different excuse from every representative. They keep assuring me that it will be delivered "tomorrow," but that never happens. This order was intended as a gift, and receiving it after the occasion is pointless. I’m extremely disappointed with their lack of accountability and communication.

Service

1

Value

1

Dinush W.

28 days ago

Frustrating customer service experience

The hotline is terrible. I've been trying to get in touch for almost a week to find out what's going on with my package. They picked it up from Colombo on January 12th, and today is the 23rd. It’s still on its way to Ragama. This is absurd.

Service

1

Pratap R.

28 days ago

Terrible delivery service experience

I strongly advise against using this service. They failed to deliver a package I sent to India, and for months I've been trying to get an update from them. Each day, their customer service claims they will return my call, but they never do, and they actively avoid taking calls. I even had to call from different numbers just to reach their support team. Now, over two months later, they still can't provide proof of who received the package, and all they say is that they're investigating, without giving any real updates.

Service

1

Anulashini J.

28 days ago

Terrible experience with billing issues

The service was disappointing. They charged my card for delivery, but the delivery person also accepted cash upon arrival. I've tried calling and emailing to resolve the issue and get my money refunded, but there's been no response.

Service

1

anjana N.

5 months ago

Unfair Charges on SHEIN Order

Dear Sir/Madam, I am writing to formally complain about the unfair and unauthorized charges related to my recent SHEIN order that was dealt with by Aramex. When I placed the order, it was clearly stated that delivery would be free. However, upon its arrival in Sri Lanka, I was asked to pay LKR 3100 as 'duty charges.' I was also told that if I refused to pay, my parcel would be destroyed. Feeling pressured, I ended up paying LKR 1500 to get my package. In total, I have spent LKR 4667 on this order, which is significantly more than what was originally stated. I believe that Aramex has applied these charges unfairly, as SHEIN did not disclose such fees at the time of purchase. This experience is both misleading and unacceptable. I kindly ask that you look into this issue thoroughly and take appropriate action against Aramex if any wrongdoing is identified. Additionally, I would appreciate a clear explanation regarding these charges and their legal justification. I look forward to your quick response and a fair resolution. Yours faithfully, Lthyagaraja

Janodh S.

5 months ago

Disappointing Customer Service Experience

The customer service here is exceptionally lacking, and the tracking system is quite unclear. It's crucial for the company to enhance their support team and provide them with proper training. The staff merely relays information that's already visible in the tracking system and seem disconnected from the operations team.

Jaan C.

5 months ago

Disappointing customs charges experience

I had a really frustrating experience with Aramex concerning a recent SHEIN order. My order totaled LKR 12,000, but when the package arrived in Sri Lanka, I was hit with an extra LKR 8,500 as 'customs and duty charges.' This was never made clear at the time of purchase. It was only after the shipment reached the courier that Aramex reached out to me to demand this payment. When I asked about it, I was informed that it was a mandatory customs fee, but the amount seemed excessively high compared to the order value. Paying almost 70% of the product cost again in duties feels completely unreasonable and unfair. There was a total lack of transparency from both SHEIN and Aramex. Customers should be adequately informed about any potential customs fees before placing an order, rather than being blindsided by a hefty charge upon delivery. This was my first experience like this, and it will certainly make me reconsider ordering again. I wouldn't recommend purchasing from SHEIN unless you're ready for unexpected and steep customs fees.

Dulaj M.

5 months ago

Tried several times and several days to contact them, but no one answer the phone, Bad customer service

M G.

5 months ago

Worst delivery service ever.