FedEx Sri Lanka

Azrath D.

28 days ago

Terrible experience with FedEx

Where do I even begin? They call themselves a global courier company, but my experience was incredibly disappointing. I took my details to send a parcel to Canada on Thursday and they promised to get back to me by Friday, but there was no response from FedEx Colombo 3. The following week, I had to go in during work hours to check on the situation, and only then did they decide to look for a response from HQ. They received the reply from HQ but didn't bother to inform me. The staff at the desk were quite unprofessional. I honestly don't understand how they manage to stay in business with such poor service. I've had better service from a tuk tuk driver than from FedEx. If you want good feedback, just providing some basic service would be a start, but this was far from great.

Service

1

Value

1

Ajit P.

28 days ago

I called well after their advertised opening time, but no one was around to address my question. They eventually returned my call later in the morning, but by then, I had already placed my order with another place.

Service

2

Fadia N.

28 days ago

Locked Out and Poor Service

This is the Colombo office located on Galle Road in Colpetty. Customers are required to wait outside as the door is locked. There's a number for the manager posted on the door. At 9:55 am, when I called, he was busy having breakfast. He asked for 10 minutes to arrive. This is absolutely terrible service for an international courier company. It's quite unfortunate. Why is the place still marked as open at 9 am if the manager is out eating breakfast during work hours and the office is locked?

Service

1

Andrew D.

28 days ago

Parcel Damaged and Items Missing

I sent a parcel to Sri Lanka via FedEx from the UK, and it was delivered today (05/12/19) in terrible condition. The parcel was badly damaged and opened, with many items missing. To make matters worse, FedEx in Sri Lanka charged me additional handling fees, even though I had already paid the full amount initially. The parcel was valued at around £200, and I ended up paying an extra £150 to the so-called professional FedEx team and the Sri Lankan customs. Here's a list of the missing items: 1 - pack pasta and sauce 1 - pack foot peel mask 11 - Galaxy chocolate 5 - Cadbury walnut 110g 5 - Cadbury fruit and nut 1 - Choco milk hazelnut 1 - Jive chocolate 1 - Titan chocolate 1 - Racer chocolate 1 - pasta whole wheat 1 - Honey roasted cashew 250g 1 - roasted cashew 1kg 1 - tea biscuit I'm truly disappointed with this experience. I expected that a company claiming to be global and reliable would ensure safe delivery, but seeing the parcel left me in shock. This package was meant to be a gift for my family, and many of the stolen items were intended for a children's orphanage for Christmas. I feel a deep anger towards those who took the items and wish them suffering. Please be cautious and choose a more trustworthy courier service that takes responsibility.

Service

1

Value

1

Cham P.

28 days ago

Frustrating Experience with Local FedEx Agent

I visited this tiny office to pick up some documents, but it was closed. The nearby security guard informed me that the only staff member had gone to the bank, leaving me to wait outside for about 20 minutes. It's disappointing, but I suppose I shouldn't expect much since this isn't actually FedEx; it's just a local agent in Sri Lanka. I've had several issues with them before, including delays with my shipments. They really seem to have no understanding of why Fred Smith started FedEx in the first place. 😤

Service

1

Value

2

Ambiance

1

Ashwini R.

28 days ago

Outstanding Service at Colpetty

Hello everyone! Today, I visited the Colpetty branch and experienced excellent service. I want to highlight Kellum, who was our server; he was incredibly professional and attentive to details! I would definitely use this service again in the future. Best wishes to Kellum and the entire team! Thank you!

Service

5

Kesaru H.

28 days ago

Great Service and Discounts

The staff member was really friendly and responded kindly to all my questions. Right now, they're offering a discount on purchases at the service station, which is a nice bonus.

Service

5

Value

5

Sheham R.

28 days ago

Outstanding Service Experience

I had a wonderful experience with a gentleman who was incredibly cooperative and understanding. I regret that I can't remember his name, but he definitely deserves 6 stars!

Service

5

Kashmika A.

28 days ago

Fast, friendly service and pleasant environment. Also had a reasonable price. Love it

Sithila P.

5 months ago

Well organiz and disciplinary staff fast service